Can I modify or cancel an item in my order?
Depending on the order status, you can cancel an item or change the size. Please note that we cannot combine orders or add items to existing orders.
If you need to make any changes to your order, please call the customer service team as soon as possible and we will be happy to serve you.
Do I need to create an account to place an order?
You don’t need to create an account to shop in uniqueprinted. .However, we still recommend that you register to enjoy the following features:
Track your orders and view your shopping history
Request return or exchange directly from your account
Add designs and sold out items to your wish list
Save your address and bank card information to make your next purchase more convenient
Frequently asked questions and novel Coronavirus (CoVID-19) related information
Is the purchase process secure?
We always put the health and safety of our colleagues and community members first.We have worked to enhance the security measures in place at our distribution centers to protect our teams more strongly and to exceed the highest protection guidelines set by the government.
What measures have you taken to protect your colleagues?
We have added additional health and safety safeguards that have exceeded the government’s highest guidelines.Include:
All personnel in the center shall be kept at least 1 meter distance
The entrance is equipped with a temperature detection system and advanced thermal imaging technology
The rest and access time of the center shall be arranged alternately with a one-way access system
Further strengthen the cleaning and disinfection of working facilities
Personal protective equipment, including masks, gloves and disinfectant
What are the changes to the delivery of the order?
To ensure your safety, we are currently providing contactless delivery services.Our driver will ring the doorbell or knock on the door upon arrival and place your order on the floor at the door, stepping back by one or two meters.Previous signature collection has been cancelled temporarily. We will record your name to ensure that your order is delivered correctly.
To reassure customers, our drivers will wear masks and gloves, wash their hands frequently and carry hand sanitizers with them.We will continue to monitor their health and ensure that they continue to provide you with the highest possible standard of delivery.Our distribution fleet is disinfected daily and deeply cleaned once a week to maintain a high level of hygiene.
Our distribution partner
We work actively with our distribution partners to ensure that high standards of health and hygiene are implemented.